TERMS OF SERVICE

OVERVIEW

Welcome. These Terms of Service apply to the online store operated by Obiva Holding B.V. Throughout these Terms, the terms “we”, “us”, “our” and “Obiva” refer to Obiva Holding B.V.

Obiva Holding B.V. operates this website and online store, including all related information, content, features, tools, products and services offered through it (collectively, the “Services”).

Our online store is powered by Shopify, which provides the e-commerce platform that enables us to offer our products and Services to you.

These Terms of Service, together with our Privacy Policy, Refund Policy, Shipping Policy and any other policies referenced on our website, govern your access to and use of the Services.

Please read these Terms carefully before accessing or using our website or purchasing from us. By visiting, accessing, interacting with or purchasing through the Services, you agree to be bound by these Terms of Service and our Privacy Policy.

If you do not agree to these Terms, you should not access or use the Services.

Nothing in these Terms is intended to limit or exclude any rights that cannot legally be limited or excluded under applicable consumer protection law.

SECTION 1 – ELIGIBILITY, ACCESS AND ACCOUNT

By using the Services, you confirm that you have the legal capacity to enter into a binding agreement or that you have obtained the consent required under applicable law.

To use certain parts of the Services or place an order, you may be required to provide information including your name, email address, billing information, payment details and shipping information.

You agree that all information provided by you is accurate, current and complete.

If you create an account, you are responsible for maintaining the confidentiality and security of your account credentials and for all activities conducted through your account.

You may not misuse, transfer, sell or provide unauthorized access to your account.

SECTION 2 – PRODUCTS

We make reasonable efforts to display and describe our products as accurately as possible.

However, product colours, dimensions, appearance and other visual characteristics may vary slightly depending on your device, screen settings, manufacturing variations or other factors outside our reasonable control.

Product images are intended to provide an accurate representation of the products but should be considered illustrative where minor differences may reasonably occur.

All product descriptions, prices, specifications and availability are subject to change without notice.

We reserve the right to discontinue products or limit product quantities where reasonably necessary.

Nothing in this section affects your statutory rights in relation to products that are defective, incorrectly described or otherwise non-conforming.

SECTION 3 – ORDERS

When you submit an order, you make an offer to purchase the products included in that order.

Receipt of an automated order confirmation does not necessarily mean that your order has been accepted. An agreement is formed when we accept your order in accordance with the checkout and confirmation process.

We reserve the right to refuse or cancel an order where there is a legitimate reason to do so, including suspected fraud, payment issues, pricing errors, stock problems or incorrect product information.

If we cancel an order after payment has been received, the applicable amount will be refunded using the original payment method unless otherwise agreed.

You are responsible for reviewing your order information before completing your purchase.

Returns, refunds and exchanges are governed by our Refund Policy and applicable consumer protection law.

Products purchased through our consumer store are intended primarily for personal use unless otherwise agreed.

SECTION 4 – PRICES AND PAYMENT

Prices displayed on our website are shown in the currency indicated during checkout.

Taxes, shipping costs, customs duties, import charges or other fees will be displayed or communicated where required and applicable.

The final amount payable will be shown before you complete your order.

We reserve the right to change our prices, promotions and discounts at any time. Changes will not affect orders that have already been accepted unless required by law or agreed with you.

You agree to provide accurate and complete billing and payment information.

By submitting payment details, you confirm that you are authorized to use the selected payment method.

If an obvious pricing or technical error occurs, we reserve the right to correct the error and, where legally permitted, cancel the affected transaction and refund any amount already paid.

SECTION 5 – SHIPPING AND DELIVERY

Delivery times shown on our website are estimates unless explicitly stated otherwise.

We will make reasonable efforts to deliver orders within the estimated delivery period.

Delivery times may be affected by circumstances outside our reasonable control, including carrier delays, customs procedures, public holidays, weather conditions and other logistical disruptions.

Where mandatory consumer law provides you with additional rights regarding delayed or failed delivery, those rights remain unaffected.

Customers are responsible for providing complete and accurate shipping information.

Additional information regarding shipping, delivery and applicable charges can be found in our Shipping Policy.

SECTION 6 – RETURNS, REFUNDS AND CANCELLATION

Returns and refunds are handled in accordance with our Refund Policy and applicable law.

Where you qualify as a consumer under applicable law, you may have statutory rights to cancel certain distance purchases within a legally prescribed withdrawal period.

Any statutory rights available to you apply independently of any additional voluntary return policy offered by Obiva Holding B.V.

Certain products may be excluded from cancellation or return where permitted by law, including certain personalized, hygienic, perishable or sealed products after the relevant seal has been broken.

Please consult our Refund Policy for complete instructions regarding returns, refunds and cancellations.

SECTION 7 – INTELLECTUAL PROPERTY

Unless otherwise stated, all content available through the Services, including trademarks, brand names, logos, text, graphics, photographs, videos, designs, layouts, product descriptions and other materials, is owned by or licensed to Obiva Holding B.V. and is protected by applicable intellectual property laws.

You may access and use the Services for personal and lawful purposes.

You may not reproduce, copy, modify, distribute, sell, license, publish or commercially exploit our content without our prior written permission, except where permitted by applicable law.

Third-party trademarks, logos and other intellectual property remain the property of their respective owners.

SECTION 8 – THIRD-PARTY TOOLS AND SERVICES

We may provide access to services, software, applications, payment providers or other tools operated by third parties.

These third-party services may be governed by separate terms and privacy policies.

To the extent permitted by law, Obiva Holding B.V. is not responsible for the operation or availability of third-party services that are outside our reasonable control.

You are responsible for reviewing the applicable terms before using third-party services.

SECTION 9 – THIRD-PARTY LINKS

Our Services may contain links to websites or services operated by third parties.

These links are provided for convenience and do not necessarily constitute an endorsement.

We do not control third-party websites and are not responsible for their content, availability, security, products, services or privacy practices.

Any transaction entered into with a third party is between you and that third party.

SECTION 10 – SHOPIFY

Our online store is hosted using Shopify's e-commerce platform.

Shopify provides technological infrastructure that enables us to offer the Services to you.

However, unless expressly stated otherwise, purchases made through our store are transactions between you and Obiva Holding B.V., not between you and Shopify.

Shopify may process certain personal information in connection with providing its platform and related services. Further information about such processing is available in our Privacy Policy and Shopify's applicable privacy documentation.

SECTION 11 – PRIVACY

We process personal information in accordance with our Privacy Policy and applicable data protection legislation, including the General Data Protection Regulation (GDPR) where applicable.

Our Privacy Policy explains what personal information we collect, why we collect it, how it is used, how long it may be retained, with whom it may be shared and the rights available to you.

Because our store uses Shopify and other service providers, personal information may be processed by third parties acting on our behalf or providing infrastructure necessary to operate the Services.

Where personal information is transferred internationally, appropriate safeguards will be applied where required by applicable law.

Please review our Privacy Policy for further information.

SECTION 12 – REVIEWS, FEEDBACK AND USER CONTENT

If you voluntarily submit reviews, photographs, comments, suggestions or other content (“User Content”), you confirm that you have the necessary rights to submit that content.

You grant Obiva Holding B.V. a non-exclusive, worldwide, royalty-free licence to use, reproduce and display such User Content for purposes reasonably connected with operating, marketing and improving our business and Services, subject to applicable law.

You may not submit content that is unlawful, misleading, defamatory, abusive, discriminatory, obscene, fraudulent or that infringes the rights of another person.

We reserve the right to remove User Content where we reasonably believe it violates these Terms or applicable law.

SECTION 13 – ERRORS AND INACCURACIES

From time to time, information on our website may contain typographical errors, inaccuracies or omissions relating to product descriptions, prices, promotions, shipping costs, delivery times, stock availability or other information.

We reserve the right to correct errors and update information.

Where an error materially affects an order already placed, we will handle the situation in accordance with applicable contract and consumer protection law.

SECTION 14 – PROHIBITED USES

You may use the Services only for lawful purposes.

You may not use the Services to:

• violate applicable laws or regulations;

• infringe intellectual property or other rights;

• submit fraudulent, false or misleading information;

• harass, threaten, abuse or harm another person;

• distribute viruses, malware or malicious code;

• interfere with the security or operation of the website;

• scrape, crawl or automatically extract information in an unauthorized manner;

• attempt unauthorized access to accounts, systems or data;

• conduct fraudulent transactions;

• impersonate another person or organization; or

• use the Services in any manner that could damage Obiva Holding B.V., Shopify, our customers or third parties.

We reserve the right to restrict or terminate access where we reasonably believe these Terms have been violated.

SECTION 15 – SUSPENSION AND TERMINATION

We may suspend or terminate access to all or part of the Services where reasonably necessary, including where you violate these Terms, misuse the Services, engage in fraudulent activity or create a security or legal risk.

Termination does not affect rights or obligations that arose before termination.

Provisions that by their nature should continue after termination will remain effective.

SECTION 16 – WARRANTIES

We aim to provide our Services and products with reasonable care and in accordance with applicable law.

We do not guarantee that the website will always be available, uninterrupted or entirely error-free.

Information made available through the website may occasionally be temporarily inaccurate or unavailable due to technical issues.

Nothing in these Terms excludes or restricts statutory warranties, conformity requirements or other consumer rights that cannot legally be excluded.

SECTION 17 – LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Obiva Holding B.V. will not be liable for indirect, incidental or consequential losses that were not reasonably foreseeable at the time the agreement was entered into.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law.

In particular, nothing in these Terms is intended to exclude mandatory consumer rights or liability that cannot legally be excluded or restricted.

You remain responsible for using the Services and products in accordance with instructions, warnings and their intended purpose.

SECTION 18 – INDEMNIFICATION

To the extent permitted by applicable law, you agree to compensate Obiva Holding B.V. for reasonable losses, liabilities and costs resulting directly from your unlawful use of the Services, intentional misconduct, infringement of third-party rights or material breach of these Terms.

This provision does not apply where doing so would unlawfully restrict rights available to you as a consumer.

SECTION 19 – SEVERABILITY

If any provision of these Terms is determined to be invalid, unlawful or unenforceable, that provision will be interpreted or limited to the minimum extent necessary.

The remaining provisions will continue in full force and effect.

SECTION 20 – WAIVER AND ENTIRE AGREEMENT

If we do not immediately exercise a right available under these Terms, this does not mean that we waive that right.

These Terms, together with the policies referenced herein, constitute the agreement governing your use of the Services, subject to any mandatory rights or obligations imposed by applicable law.

SECTION 21 – ASSIGNMENT

You may not transfer your rights or obligations under these Terms where doing so would materially affect the agreement without our prior written consent.

Obiva Holding B.V. may transfer its rights or obligations as part of a restructuring, sale, transfer of business or similar transaction, provided that doing so does not unlawfully reduce your rights.

SECTION 22 – GOVERNING LAW

These Terms and agreements entered into through our Services are governed by the laws of the Netherlands, subject to any mandatory consumer protection laws that may apply in your country of residence.

Where you are a consumer, nothing in this provision deprives you of protections granted by mandatory laws applicable to you.

Any dispute will be submitted to the competent court in the Netherlands unless applicable law provides you with the right to bring proceedings before another competent court.

SECTION 23 – CHANGES TO THESE TERMS

We may update these Terms from time to time, including to reflect changes to our Services, business operations or applicable laws.

The latest version will be made available on our website.

Where required by law, we will provide appropriate notice of material changes.

Changes will not retroactively remove rights you have already acquired under an existing purchase unless permitted by law.

SECTION 24 – CONTACT INFORMATION

Questions regarding these Terms of Service may be directed to:

Obiva Holding B.V.

Zandbos 1
2134 DA Hoofddorp
The Netherlands

For questions regarding orders, returns, deliveries or these Terms of Service, please contact us using the customer service details provided on our website.

Last updated: October 2026