Refund policy

RETURNS & REFUNDS

At ALVERA MILAN, we want you to feel confident in your purchase. If your bag isn’t quite right for you, you can request a return within 30 days of receiving your order.

Return conditions

Under our voluntary 30-day return policy, items must be unused, clean and in their original condition, with original tags and any included accessories.

You’re welcome to unpack your bag and try it on as you would in a store. Please avoid everyday use until you’ve decided to keep it. Items showing wear, stains, damage or strong odours may not qualify for a full refund.

Please include your order number or proof of purchase and use the original packaging where possible, or suitable protective packaging.

How to request a return

Email info@alveramilan.com with your order number and the item you wish to return. We’ll provide the appropriate return address and instructions.

Please contact us before sending your parcel so we can direct it to the correct location. Do not send returns to the address printed on the delivery parcel unless we specifically instruct you to do so.

Return shipping

For change-of-mind returns, you are responsible for return postage. We recommend using a tracked service and keeping your proof of postage.

If you receive a faulty, damaged or incorrect item, we will cover any necessary return shipping costs.

Damaged, faulty or incorrect items

Please inspect your order when it arrives. If something is wrong, contact info@alveramilan.com promptly with your order number and a description of the issue. Photos, where possible, will help us assess the problem and arrange an appropriate solution.

Exceptions

Personalised items and gift cards are excluded from our voluntary change-of-mind return policy, except where applicable law provides otherwise.

Discounted bags remain eligible for returns under the same conditions as full-price bags. These exceptions do not affect your rights concerning faulty or incorrectly supplied goods.

Exchanges

If you would prefer another colour or style, email info@alveramilan.com. Exchanges are subject to availability. We may ask you to return your original item for a refund and place a separate order for the replacement.

European Union right of withdrawal

If your order is covered by EU consumer law, you have the right to withdraw from your purchase within 14 days of delivery without giving a reason. To exercise this right, notify us at info@alveramilan.com within that period, then send the goods back within 14 days of your notification.

You may inspect the item as you would in a store. A deduction may apply for diminished value caused by handling beyond what is necessary to establish its nature, characteristics and functioning. Original packaging is not a condition of this statutory right.

For eligible withdrawals, we will refund your payment, including the cost of standard outbound delivery where required, within 14 days of being informed of your decision. We may withhold the refund until we receive the goods or evidence that you have sent them back, whichever occurs first.

Refunds

For returns under our voluntary 30-day policy, we’ll notify you after receiving and inspecting your item. Approved refunds will be issued to your original payment method within 10 business days. Your bank or payment provider may need additional time to display the refund.

Any shorter refund deadline required by applicable law takes precedence.

If more than 15 business days have passed since your refund was approved, please contact info@alveramilan.com.

Contact

For any return, exchange or refund question, email info@alveramilan.com.

Nothing in this policy limits your statutory consumer rights.